International Voice Process Agent

Ethereal Assurance Pvt Ltd is hiring an International Voice Process Agent in Sector 74 A - Gurgaon, Delhi. 25 candidates will be hired for this role. Salary is up to ₹25,000/month.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : International, Inbound, Outbound, Sales | Languages : English

Who can apply

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Skills: English, Inbound, International, Outbound, Sales
• Good English
• Freshers can apply
• Type: International, Inbound, Outbound, Sales
• Languages: English
• A polite, calm under pressure attitude

Salary

You will be paid ₹15,000 – ₹25,000 per month.

Roles and responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Position details

• Job location: Sector 74 A - Gurgaon, Delhi, Delhi
• Interview timings: 2:00 PM - 7:00 PM | Monday to Friday (Weekends off) | We're available for calls from 12pm to 8pm, if you need to reach us after 8pm, please send a text and we'll respond as soon as possible.
• Work mode: Office-based
• Shift: 2:00 PM - 11:30 PM | Monday to Friday (Weekends off)
• Job type: Full time
• Vacancies: 25

Ready to start? Upload your resume and apply to Ethereal Assurance Pvt Ltd today.