Voice Process Associate

Start your next role as a Voice Process Associate with Ethereal Assurance Pvt Ltd in Mall Road, Kanpur. There are 30 open positions. Freshers can apply. You can earn up to ₹30,000/month.

In the employer’s words

Salary Up To 11K To 30K Including Incentives. Weekly Incentive Up To 5K. Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : International, Inbound, Outbound | Languages : English

What we are looking for

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with English, Inbound, International, Outbound
• Good English
• Freshers can apply
• Type: International, Inbound, Outbound
• Languages: English
• A calm under pressure, patient attitude

Salary and benefits

The salary for this role is ₹11,000 – ₹30,000 per month.

Your responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Job at a glance

• Work location: Mall Road, Kanpur, Uttar Pradesh
• Interview timings: 2:00 PM - 7:00 PM | Monday to Friday
• Vacancies: 30
• Work type: Office-based
• Working hours: 2:00 PM - 11:30 PM | Monday to Friday
• Job type: Full time

Click Apply to send your profile to Ethereal Assurance Pvt Ltd. It takes less than a minute.