Senior Customer Support Officer Cce...

Looking for a Senior Customer Support Officer Cce... role in Sector 18 - Gurgaon, Delhi? Etos Service is hiring now. You can earn up to ₹24,000/month. No experience? You can still apply. The team is filling 22 vacancies.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Languages : Telugu, Tamil, Gujarati, Malayalam, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Pay and perks

The salary for this role is ₹16,000 – ₹24,000 per month.

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Skills: Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Punjabi
• Good English
• Freshers can apply
• Languages: Telugu, Tamil, Gujarati, Malayalam, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Roles and responsibilities

• Meet quality, call-handling and satisfaction targets
• You'll log every interaction and its outcome in the support system.
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Position details

• Work location: Sector 18 - Gurgaon, Delhi, Delhi
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 22

If this job suits you, apply now — shortlisted candidates will be contacted by Etos Service.