Team Leader Banking Operations

Evergreen is looking for a Team Leader Banking Operations to join its team in Basheerbagh, Hyderabad. The pay goes up to ₹20,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Should Be Ready To Travel Across. 1 - 2 Years Experience Compulsory. | Languages : Telugu, Hindi, English

Skills and qualifications

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English, Hindi and Telugu
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Telugu, Hindi, English
• A customer-first, polite attitude

What you get

Salary: ₹18,000 – ₹20,000 per month, based on skills and experience.

What you will do

• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system.

Quick facts

• Location: Basheerbagh, Hyderabad, Telangana
• Job type: Full time
• Openings: 1
• Work type: Office-based
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Evergreen today.