Operations Manager

Join Every Book as an Operations Manager in College Street, Kolkata. Salary is up to ₹18,000/month.

In the employer’s words

You Will Have To Manage Staff, Take Interviews, Review Performances. 1 - 2 Years Experience Compulsory. | Type : Sales | Marketing | Languages : English, Hindi, Bengali

Compensation

Salary: ₹17,000 – ₹18,000 per month, based on skills and experience.

Your responsibilities

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of Bengali, English, Hindi, Marketing and Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Marketing
• Languages: English, Hindi, Bengali
• Someone customer-first and calm under pressure

Job at a glance

• Work location: College Street, Kolkata, West Bengal
• Vacancies: 1
• Work mode: Work from office
• Interview timings: 12:00 am - 4:00pm | Tuesday & Friday
• Employment type: Full time
• Shift: 10.00am - 8.00pm | Monday to Saturday

Apply today and take the next step in your career with Every Book.