Operation Manager

Excalibur Security Service has an opening for an Operation Manager based in Dwarka, Delhi. The pay goes up to ₹60,000/month.

Employer’s description

Operation Manager (Esm) 1. Security Guards Manpower Planning & Deployment 2. Recruitment & Onboarding 3. Client Coordination 4. Staff Supervision- Manage Site Supervisors, Coordinators, And Field Staff. 5. Reporting & Documentation 5.Problem Solving & Operations Control- Handle Absenteeism, Replacements, Emergencies Etc. More Than 2 Years Experience Compulsory. | Skills Needed : Email, Computer | Basic Excel

Your responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.

Salary

You will be paid ₹40,000 – ₹60,000 per month.

Skills and qualifications

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Basic Excel, Computer and Email
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Skills Needed: Email, Computer
• Basic Excel
• A calm under pressure, patient attitude

Quick facts

• Work location: Dwarka, Delhi, Delhi
• Work mode: Office-based
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Excalibur Security Service.