International Voice Process Agent

Excel Marctech Services Llp is looking for an International Voice Process Agent to join its team in Hinjewadi, Pune. Salary is up to ₹25,000/month. There are 15 open positions.

In the employer’s words

Usa Shiifts As A Lead Generation Executive, You Will Be The First Point Of Contact For Potential B2B Clients In The Usa. Your Primary Goal Is To Identify Business Opportunities, Engage High-Level Decision-Makers, And Build A Robust Pipeline For Our Sales Team Through Strategic Outreach For Webinars, Product Launches, And Core B2B Service Offerings. Languages : English

Compensation

Compensation: ₹16,000 – ₹25,000 per month.

What we are looking for

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: English
• Good English
• Freshers can apply
• Languages: English
• You are calm under pressure and polite

Key responsibilities

As an International Voice Process Agent, your work will include:

• Meet quality, call-handling and satisfaction targets
• You'll log every interaction and its outcome in the support system.
• You'll resolve queries and complaints with patience and accuracy.
• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.

Position details

• Job location: Hinjewadi, Pune, Maharashtra
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 6:30 PM - 3:30 AM | Monday to Friday
• Vacancies: 15
• Employment type: Full time

Ready to start? Upload your resume and apply to Excel Marctech Services Llp today.