Operations Manager

Expert Clinics wants to bring on an Operations Manager for its Whitefield, Bengaluru team. Salary is up to ₹25,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Telugu, Kannada, Hindi, English

What you get

You will be paid ₹20,000 – ₹25,000 per month.

What the job involves

As an Operations Manager, your work will include:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

What we are looking for

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with English, Hindi, Kannada, Telugu
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Telugu, Kannada, Hindi, English
• Someone customer-first and calm under pressure

Job at a glance

• Job location: Whitefield, Bengaluru, Karnataka
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Openings: 1
• Job type: Full time
• Working hours: 8AM - 8PM | Monday to Saturday

Click Apply to send your profile to Expert Clinics. It takes less than a minute.