Senior Telecaller

Expert Computer Education is hiring a Senior Telecaller in Palanpur Jakatnaka, Surat. Salary is up to ₹15,000/month. 8 candidates will be hired for this role.

In the employer’s words

Handle Customers Inbound And Outbound Calls. Solving Queries, Telling Them About Products / Offers / Services. 1 - 2 Years Experience Compulsory. | Languages : Hindi, Gujarati

Pay and perks

Compensation: ₹10,000 – ₹15,000 per month.

Roles and responsibilities

As a Senior Telecaller, your work will include:

• You will escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• You'll resolve queries and complaints with patience and accuracy.
• You will meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Gujarati, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, Gujarati
• You are customer-first and calm under pressure

Job details

• Location: Palanpur Jakatnaka, Surat, Gujarat
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based
• Openings: 8
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Expert Computer Education reviews applications regularly.