Telecaller

Express Finance Solution has an opening for a Telecaller based in Barasat, Kolkata. The pay goes up to ₹11,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Your responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Eligibility

• Freshers are welcome to apply
• Tenth Pass or equivalent
• Good knowledge of Verbal communication, Active listening, Hindi and English and Typing speed
• No English required
• Freshers can apply
• You are customer-first and patient

Compensation

Salary: ₹6,000 – ₹11,000 per month, based on skills and experience.

Quick facts

• Work location: Barasat, Kolkata, West Bengal
• Work type: On-site
• Vacancies: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Express Finance Solution.