Assistant Manager/Team Leader

F Mec International Financial Services Ltd wants to bring on an Assistant Manager/Team Leader for its Sector 15 - Noida, Delhi team. 6 candidates will be hired for this role. Salary is up to ₹36,000/month.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management.(Experience In Nbfc/Fintech). More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Requirements

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Skills: English, Hindi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone patient and polite

Salary and benefits

You will be paid ₹25,000 – ₹36,000 per month.

What you will do

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• You'll handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system

Job at a glance

• Location: Sector 15 - Noida, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 6
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time

Ready to start? Upload your resume and apply to F Mec International Financial Services Ltd today.