Ecommerce Account Manager

Join Falak Enterprises as an Ecommerce Account Manager in New Seelampur, Delhi. The pay goes up to ₹15,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Skills Needed : Computer, Email | Basic Excel

Your responsibilities

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system.

Who can apply

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: Basic Excel, Computer, Email
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Skills Needed: Computer, Email
• Basic Excel
• Someone polite and calm under pressure

What you get

The salary for this role is ₹10,000 – ₹15,000 per month.

Job at a glance

• Job location: New Seelampur, Delhi, Delhi
• Work mode: Office-based
• Vacancies: 1
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Falak Enterprises.