Telecalling Team Leader

Join Falcon Solutions as a Telecalling Team Leader in Ameerpet, Hyderabad. Salary is up to ₹30,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Sales, Outbound | Languages : Telugu, English

Day-to-day work

• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.

Salary

Compensation: ₹20,000 – ₹30,000 per month.

What we are looking for

• At least 2 years of relevant experience
• Graduate or equivalent
• Skills: English, Outbound, Sales, Telugu
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Sales, Outbound
• Languages: Telugu, English
• You are patient and calm under pressure

Quick facts

• Location: Ameerpet, Hyderabad, Telangana
• Working hours: 10 AM - 6:00 PM | Monday to Saturday
• Openings: 1
• Work mode: On-site
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Falcon Solutions.