Telecaller

Fareye wants to bring on a Telecaller for its Mancheswar, Bhubaneswar team. Salary is up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Hindi and English, Verbal communication, Active listening, CRM tools
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are customer-first and patient

Roles and responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system.
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You'll follow call scripts and update customers on ticket status.

Salary

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Quick facts

• Location: Mancheswar, Bhubaneswar, Odisha
• Job type: Full time
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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