Customer Support Executive - Ecomme...

Fashion Floor India is looking for a Customer Support Executive - Ecomme... to join its team in Dudheshwar, Ahmedabad. You can earn up to ₹20,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Hindi, English

What the job involves

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Pay and perks

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of English, Hindi and Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Hindi, English

Quick facts

• Work location: Dudheshwar, Ahmedabad, Gujarat
• Vacancies: 1
• Work type: On-site
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Fashion Floor India.