Email Support Executive Chat Voice ...

Fasnet is hiring an Email Support Executive Chat Voice ... in Sector 30 - Gurgaon, Delhi. There are 25 open positions. Salary is up to ₹25,000/month. Great for first-time job seekers.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Compensation

The salary for this role is ₹20,000 – ₹25,000 per month.

Requirements

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: Typing speed, Active listening, CRM tools, Hindi and English
• Good English
• Freshers can apply

Roles and responsibilities

As an Email Support Executive Chat Voice ..., your work will include:

• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Work location: Sector 30 - Gurgaon, Delhi, Delhi
• Vacancies: 25
• Work mode: Work from office
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Fasnet.