Non Voice Customer Service Executiv...

Start your next role as a Non Voice Customer Service Executiv... with Fasnet Service Pvt Ltd in Sector 30 - Gurgaon, Delhi. The team is filling 30 vacancies. You can earn up to ₹26,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email And Call, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi, English

Salary

The salary for this role is ₹21,000 – ₹26,000 per month.

Key responsibilities

As a Non Voice Customer Service Executiv..., your work will include:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You will log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Candidate profile

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English and Hindi
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi, English
• You are customer-first and calm under pressure

Job at a glance

• Location: Sector 30 - Gurgaon, Delhi, Delhi
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Fasnet Service Pvt Ltd.