Tele Caller

Fedex Gurgaon is looking for a Tele Caller to join its team in Sector 17 - Gurgaon, Delhi. The team is filling 5 vacancies. Great for first-time job seekers. Salary is up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Compensation

You will be paid ₹12,000 per month.

Requirements

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Verbal communication, Active listening, CRM tools, Typing speed
• Basic English
• Freshers can apply
• Someone polite and customer-first

Position details

• Location: Sector 17 - Gurgaon, Delhi, Delhi
• Job type: Full time
• Work type: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Fedex Gurgaon today.