Telecaller

Fel Pvt Ltd is hiring a Telecaller in Vani Vihar, Bhubaneswar. You can earn up to ₹15,000/month. Great for first-time job seekers.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Who can apply

• Freshers are welcome to apply
• Education: Tenth Pass
• Good knowledge of Complaint handling, Hindi and English, Typing speed and Verbal communication
• Basic English
• Freshers can apply
• A calm under pressure, customer-first attitude

Salary and benefits

You will be paid ₹10,000 – ₹15,000 per month.

What you will do

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Position details

• Job location: Vani Vihar, Bhubaneswar, Odisha
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1
• Work mode: On-site

Ready to start? Upload your resume and apply to Fel Pvt Ltd today.