Customer Support - Bpo

Feliks is looking for a Customer Support - Bpo to join its team in Shivaji Nagar, Bengaluru. The team is filling 30 vacancies. The pay goes up to ₹30,000/month. Freshers can apply.

Note from the employer

Customer Support - Voice Processany Graduate, Fresher Or 6+ Months Experiencefluent In English And Hindi, Versant Score 46 Days A Week, Office Work, Rotational Offshift: 9Am-8Pm (Female), 9Am-9Pm (Male)Ctc 20,500 (Fresher), Up To 21,000 (Experienced)Take-Home 16,800-20000 + 4,200 Quarterly Bonus. Type : Outbound, Domestic, Inbound | Languages : Hindi, English

Salary and benefits

Salary: ₹16,500 – ₹30,000 per month, based on skills and experience.

What we are looking for

• Freshers are welcome to apply
• Graduate or equivalent
• Skills: Domestic, English, Hindi, Inbound, Outbound
• Good English
• Freshers can apply
• Type: Outbound, Domestic, Inbound
• Languages: Hindi, English
• Someone customer-first and polite

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Job at a glance

• Location: Shivaji Nagar, Bengaluru, Karnataka
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Interview timings: 08:00 AM - 12:00 PM | Monday to Saturday
• Vacancies: 30

Apply today and take the next step in your career with Feliks.