Technical Coordinator

Start your next role as a Technical Coordinator with Filpkart Tecnician Private Limited in Hazratganj, Lucknow. 10 candidates will be hired for this role. The pay goes up to ₹20,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Typing speed, Verbal communication, CRM tools, Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone polite and calm under pressure

Compensation

Compensation: ₹18,000 – ₹20,000 per month.

Quick facts

• Location: Hazratganj, Lucknow, Uttar Pradesh
• Openings: 10
• Work mode: Work from office
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Filpkart Tecnician Private Limited. It takes less than a minute.