International Voice Process Agent

Filza Group India Pvt Limited is looking for an International Voice Process Agent to join its team in Shivaji Nagar, Bengaluru. The team is filling 28 vacancies. Salary is up to ₹30,000/month. Great for first-time job seekers.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Languages : English

What you will do

• Follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Skills and qualifications

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: English
• Basic English
• Freshers can apply
• Languages: English

Salary

You will be paid ₹20,000 – ₹30,000 per month.

Job at a glance

• Job location: Shivaji Nagar, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 28
• Shift: 9:30 AM - 6:30 PM | Monday to Friday 2 day off
• Work mode: Office-based
• Job type: Full time

Click Apply to send your profile to Filza Group India Pvt Limited. It takes less than a minute.