Telecaller

Final Touch By Shreya is hiring a Telecaller in Gayatri Nagar, Nagpur. The pay goes up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Salary

You will be paid ₹10,000 – ₹12,000 per month.

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Complaint handling, CRM tools, Active listening, Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.
• A customer-first, polite attitude

Job details

• Job location: Gayatri Nagar, Nagpur, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Work type: Work from office

Ready to start? Upload your resume and apply to Final Touch By Shreya today.