Personal Loan Team Leader

Financiio Solutions Private Limited is hiring a Personal Loan Team Leader in Ashiyana, Lucknow. 5 candidates will be hired for this role. The pay goes up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Skills and qualifications

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone patient and calm under pressure

Pay and perks

Compensation: ₹20,000 – ₹30,000 per month.

What the job involves

As a Personal Loan Team Leader, your work will include:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Location: Ashiyana, Lucknow, Uttar Pradesh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 5
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Financiio Solutions Private Limited.