Senior Collection Telecaller

Looking for a Senior Collection Telecaller role in Pitam Pura, Delhi? Fincap Solution is hiring now. There are 24 open positions. Salary is up to ₹25,000/month.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

Skills and qualifications

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English and Hindi
• No English required
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi
• A patient, customer-first attitude

Compensation

Salary: ₹14,000 – ₹25,000 per month, based on skills and experience.

What the job involves

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Quick facts

• Location: Pitam Pura, Delhi, Delhi
• Work mode: On-site
• Vacancies: 24
• Interview: 10:00 AM - 3:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

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