Telecaller

Start your next role as a Telecaller with Finleo Global Venture Pvt Ltd in Defence Colony, Jalandhar. 5 candidates will be hired for this role. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Languages : Punjabi, English, Hindi

What you get

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Comfortable with English, Hindi, Punjabi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Punjabi, English, Hindi
• A calm under pressure, patient attitude

Roles and responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.

Position details

• Job location: Defence Colony, Jalandhar, Punjab
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 5

Interested? Apply now on BetterJobs with your resume — Finleo Global Venture Pvt Ltd reviews applications regularly.