Telecaller

Looking for a Telecaller role in Sector 5 - Noida, Delhi? Finmount. Era is hiring now. Salary is up to ₹20,000/month. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary and benefits

The salary for this role is ₹10,000 – ₹20,000 per month.

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Hindi and English, Verbal communication, Complaint handling, Active listening
• Basic English
• Freshers can apply
• A patient, customer-first attitude

Key responsibilities

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Job details

• Job location: Sector 5 - Noida, Delhi, Delhi
• Work mode: Office-based
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Finmount. Era reviews applications regularly.