Field Collection Executive

Fintech Forge Private Limited is looking for a Field Collection Executive to join its team in Atladara, Vadodara. The pay goes up to ₹15,000/month. There are 10 open positions.

In the employer’s words

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. More Than 2 Years Experience Compulsory.

Salary and benefits

The salary for this role is ₹10,000 – ₹15,000 per month.

Eligibility

• At least 2 years of relevant experience
• Tenth Pass or equivalent
• Good knowledge of Active listening, Complaint handling, Verbal communication and CRM tools
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Someone calm under pressure and customer-first

Day-to-day work

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Quick facts

• Location: Atladara, Vadodara, Gujarat
• Work type: Office-based
• Vacancies: 10
• Employment type: Part time
• Working hours: 3 hours a day | Monday to Saturday | day shift
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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