Senior Customer Care Associate

Join Fintech as a Senior Customer Care Associate in HSR Layout, Bengaluru. 30 candidates will be hired for this role. You can earn up to ₹50,000/month.

Note from the employer

Blended Senior Customer Support And Escalation Support. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : English

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Salary

You will be paid ₹20,000 – ₹50,000 per month.

Candidate profile

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English

Position details

• Job location: HSR Layout, Bengaluru, Karnataka
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Vacancies: 30
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time
• Work mode: Office-based

Apply today and take the next step in your career with Fintech.