Email Support Executive

First Class Hiring is hiring an Email Support Executive in Hi Tech City, Hyderabad. The pay goes up to ₹21,000/month. 25 candidates will be hired for this role. Great for first-time job seekers.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Telugu, Marathi, Hindi, English

Compensation

Salary: ₹15,000 – ₹21,000 per month, based on skills and experience.

Skills and qualifications

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: English, Hindi, Marathi, Telugu
• Basic English
• Freshers can apply
• Languages: Telugu, Marathi, Hindi, English
• A calm under pressure, polite attitude

What the job involves

• Follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• You will handle inbound and outbound customer calls, chats or emails.

Quick facts

• Job location: Hi Tech City, Hyderabad, Telangana
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 25
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Ready to start? Upload your resume and apply to First Class Hiring today.