Telecalling Team Leader

Start your next role as a Telecalling Team Leader with First One Staffing Solution Private Limited in Salt Lake, Kolkata. The team is filling 30 vacancies. The pay goes up to ₹30,000/month.

Employer’s description

Bpo Team Leader. More Than 2 Years Experience Compulsory. | Type : Outbound, Inbound, Sales | Languages : Bengali, English

Day-to-day work

As a Telecalling Team Leader, your work will include:

• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

What you get

Compensation: ₹28,000 – ₹30,000 per month.

Skills and qualifications

• 2+ years of experience in a similar role
• Graduate or equivalent
• Comfortable with Bengali, English, Inbound, Outbound, Sales
• Male Only
• No English required
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Sales
• Languages: Bengali, English
• You are customer-first and calm under pressure

Quick facts

• Work location: Salt Lake, Kolkata, West Bengal
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Employment type: Full time
• Work mode: On-site

Ready to start? Upload your resume and apply to First One Staffing Solution Private Limited today.