Telecaller

Join FirstCare Pharmacy as a Telecaller in Sector 46 - Gurgaon, Delhi. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

What we are looking for

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Active listening, Complaint handling, Typing speed, Verbal communication
• Basic English
• Freshers can apply

Salary

You will be paid ₹10,000 – ₹15,000 per month.

Quick facts

• Location: Sector 46 - Gurgaon, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 1

Ready to start? Upload your resume and apply to FirstCare Pharmacy today.