Team Leader

A new Team Leader role is open at Firstclose Solutions, Viman Nagar, Pune. Salary is up to ₹45,000/month. The team is filling 2 vacancies.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English | Preferred Experience In : Real Estate | Type : Mutual Funds

Salary and benefits

The salary for this role is ₹23,000 – ₹45,000 per month.

Eligibility

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Skills: English, Hindi, Marathi, Mutual Funds, Real Estate
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• Preferred Experience In: Real Estate
• Type: Mutual Funds
• A calm under pressure, customer-first attitude

What the job involves

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Job details

• Location: Viman Nagar, Pune, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Firstclose Solutions reviews applications regularly.