International Bpo Executive Mast Tr...

A new International Bpo Executive Mast Tr... role is open at Firststep Placement Services (Opc) Private Limited, Undri, Pune. Salary is up to ₹25,000/month. There are 10 open positions.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : English

Salary and benefits

The salary for this role is ₹22,000 – ₹25,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: English
• You are customer-first and patient

Key responsibilities

As an International Bpo Executive Mast Tr..., your work will include:

• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You will log every interaction and its outcome in the support system.

Job details

• Job location: Undri, Pune, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10
• Working hours: 7:30 PM - 4:30 AM | Monday to Friday
• Work mode: Work from office
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Firststep Placement Services (Opc) Private Limited reviews applications regularly.