Telecaller

A new Telecaller role is open at The Fitness Club, Benz Circle, Vijayawada. Salary is up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

What you get

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Roles and responsibilities

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Who can apply

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Complaint handling, Typing speed, Hindi and English and CRM tools
• Female Only
• No English required
• More Than 2 Years Experience Compulsory.
• You are patient and customer-first

Quick facts

• Location: Benz Circle, Vijayawada, Andhra Pradesh
• Job type: Full time
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — The Fitness Club reviews applications regularly.