Customer Care Associate

A new Customer Care Associate role is open at Five Splash Infotech Private Limited, Dimna, Jamshedpur. 30 candidates will be hired for this role. Freshers can apply. You can earn up to ₹15,000/month.

Employer’s description

Handle Inbound And Outbound Customer Calls And Live Chats In A Professional And Timely Manner.Address Customer Inquiries, Concerns, And Complaints With Accuracy And Efficiency.Provide Clear And Accurate Information About Products, Services, And Processes.Troubleshoot Issues And Offer Appropriate Solutions To Ensure First-Contact Resolution Wh. Type : Domestic | Languages : English, Hindi

Salary and benefits

Salary: ₹11,000 – ₹15,000 per month, based on skills and experience.

Your responsibilities

• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.
• You will identify upsell opportunities where relevant.
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

What we are looking for

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: Domestic, English, Hindi
• Basic English
• Freshers can apply
• Type: Domestic
• Languages: English, Hindi
• You are calm under pressure and patient

Position details

• Work location: Dimna, Jamshedpur, Jharkhand
• Timings: weekly rotational shift of 9 hours
• Job type: Full time
• Openings: 30
• Work type: Office-based
• Interview timings: 10:00am-1:00pm | Monday to Saturday

Apply today and take the next step in your career with Five Splash Infotech Private Limited.