Customer Support Officers

Five Splash Infotech Private Limited has an opening for a Customer Support Officers based in Mango, Jamshedpur. The team is filling 30 vacancies. Salary is up to ₹17,000/month.

Note from the employer

Role & Responsibilities Customer Care Executive (Bpo) Handle Customer Queries Through Voice / Chat / Email Support Provide Accurate And Timely Resolutions To Customers Maintain Professional Communication And Service Quality Update Customer Details And Interaction Records In The System Follow Company Process Guidelines And Compliance Standards Achieve Daily Performance And Productivity Targets Ensure A Positive Customer Experience At All Times. Languages : English, Hindi

Salary

Compensation: ₹11,000 – ₹17,000 per month.

What we are looking for

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: English, Hindi
• Basic English
• Freshers can apply
• Languages: English, Hindi
• A customer-first, polite attitude

What you will do

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Job at a glance

• Location: Mango, Jamshedpur, Jharkhand
• Work mode: Work from office
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 30
• Employment type: Full time
• Interview timings: 10:00 am - 4:00pm | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Five Splash Infotech Private Limited.