Customer Support Officers

Looking for a Customer Support Officers role in Dimna, Jamshedpur? Five Splash Infotech Private Limited is hiring now. You can earn up to ₹15,000/month. Freshers can apply. There are 15 open positions.

In the employer’s words

Customer Support Officer Roles & Responsibilities Handle Customer Queries And Complaints. Provide Product/Service Information. Resolve Issues Or Escalate When Needed. Maintain Customer Records. Ensure Customer Satisfaction. Languages : English

Candidate profile

• Open to freshers
• Education: 12th Pass
• Comfortable with English
• Good English
• Freshers can apply
• Languages: English
• Someone polite and patient

Key responsibilities

In this role, you will:

• You will resolve queries and complaints with patience and accuracy.
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

What you get

The salary for this role is ₹11,000 – ₹15,000 per month.

Job at a glance

• Work location: Dimna, Jamshedpur, Jharkhand
• Job type: Full time
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Vacancies: 15
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Five Splash Infotech Private Limited reviews applications regularly.