Flipkart Customer Care Executive Vo...

Start your next role as a Flipkart Customer Care Executive Vo... with Flipkart Internet in Sector 20 - Gurgaon, Delhi. 30 candidates will be hired for this role. Salary is up to ₹24,000/month. No experience? You can still apply.

Employer’s description

Manage Customer Interactions Via Chat Call Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Eligibility

• Open to freshers
• Education: 12th Pass
• Good knowledge of Bengali, English, Hindi, Kannada, Marathi, Punjabi and Telugu
• Good English
• Freshers can apply
• Languages: Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• You are calm under pressure and polite

Key responsibilities

As a Flipkart Customer Care Executive Vo..., your work will include:

• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.
• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Compensation

Salary: ₹17,000 – ₹24,000 per month, based on skills and experience.

Job details

• Location: Sector 20 - Gurgaon, Delhi, Delhi
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Flipkart Internet reviews applications regularly.