Telecaller

A new Telecaller role is open at FNS Solutions, Indira Nagar, Lucknow. You can earn up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

What we are looking for

• Freshers are welcome to apply
• Education: Tenth Pass
• Good knowledge of Verbal communication, Active listening, Complaint handling and Hindi and English
• Basic English
• Freshers can apply
• Someone customer-first and calm under pressure

Pay and perks

The salary for this role is ₹10,000 – ₹15,000 per month.

Job at a glance

• Work location: Indira Nagar, Lucknow, Uttar Pradesh
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1

If this job suits you, apply now — shortlisted candidates will be contacted by FNS Solutions.