Email Support Executive

A new Email Support Executive role is open at Foiwe Info Global Solutions Pvt Ltd, Silk Board, Bengaluru. The team is filling 25 vacancies. Salary is up to ₹45,000/month.

Employer’s description

Respond To Customer Queries Via Email, Chat, And Phone In A Timely Manner.Diagnose, Troubleshoot, And Resolve Product-Related Issues.Guide Customers Through Product Features And Functionality.Escalate Complex Technical Issues To The Appropriate Internal Teams.Track, Document, And Follow Up On Customer Issues Until Resolution.Maintain Accurate. More Than 2 Years Experience Compulsory. | Languages : English

Salary and benefits

Compensation: ₹25,000 – ₹45,000 per month.

Key responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Candidate profile

• 2+ years of experience in a similar role
• Graduate or equivalent
• Skills: English
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English

Job at a glance

• Job location: Silk Board, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 25
• Work mode: Office-based

Apply today and take the next step in your career with Foiwe Info Global Solutions Pvt Ltd.