Email Support Executive

Foiwe Info Global Solutions Pvt Ltd has an opening for an Email Support Executive based in Silk Board, Bengaluru. You can earn up to ₹40,000/month. The team is filling 10 vacancies.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : English

Salary

Salary: ₹25,000 – ₹40,000 per month, based on skills and experience.

Key responsibilities

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.

What we are looking for

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with English
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• Someone polite and customer-first

Position details

• Location: Silk Board, Bengaluru, Karnataka
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 10

If this job suits you, apply now — shortlisted candidates will be contacted by Foiwe Info Global Solutions Pvt Ltd.