Senior Email Support Executive

Foiwe Info Global Solutions Pvt Ltd is looking for a Senior Email Support Executive to join its team in Silk Board, Bengaluru. There are 25 open positions. You can earn up to ₹45,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : English

Salary

Salary: ₹25,000 – ₹45,000 per month, based on skills and experience.

Day-to-day work

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

What we are looking for

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• Someone customer-first and calm under pressure

Job at a glance

• Location: Silk Board, Bengaluru, Karnataka
• Employment type: Full time
• Work type: Office-based
• Openings: 25
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Foiwe Info Global Solutions Pvt Ltd.