Telecaller

Fortune Imperia is looking for a Telecaller to join its team in Bhayli, Vadodara. The pay goes up to ₹18,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Day-to-day work

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Candidate profile

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Verbal communication, Complaint handling, Active listening, Typing speed
• Female Only
• No English required
• More Than 2 Years Experience Compulsory.
• You are customer-first and patient

Salary and benefits

Compensation: ₹15,000 – ₹18,000 per month.

Position details

• Job location: Bhayli, Vadodara, Gujarat
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Fortune Imperia.