Collection/Recovery - Only Dra

Fortune Staffing Private Limited wants to bring on a Collection/Recovery - Only Dra for its Sector 16 - Noida, Delhi team. The team is filling 7 vacancies. Salary is up to ₹21,000/month.

Employer’s description

Account Monitoring: Identify And Track Delinquent Or Outstanding Customer Accounts Using Financial Databases And Collection Software.Debtor Communication: Contact Customers With Overdue Balances Via Phone, Email, Or Field Visits To Encourage Timely Repayment.Negotiation: Develop And Implement Manageable Debt Recovery Plans Or Settlement Options. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.
• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Complaint handling, Active listening, Typing speed, Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and polite

Salary and benefits

Compensation: ₹20,000 – ₹21,000 per month.

Job details

• Work location: Sector 16 - Noida, Delhi, Delhi
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Openings: 7
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Fortune Staffing Private Limited.