Customer Support Executive - Only E...

A new Customer Support Executive - Only E... role is open at Fortune Staffing Private Limited, Sector 62 - Noida, Delhi. 9 candidates will be hired for this role. The pay goes up to ₹26,000/month.

In the employer’s words

Ensure The Satisfaction And Loyalty Of Customers In Multiple Industries, Including E-Commerce, Telecommunications And Service Sectors. They Are Responsible For Providing Assistance, Resolving Issues And Addressing Customer Inquiries To Ensure A Seamless And Satisfying Customer Experience. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound | Languages : English

Roles and responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Salary and benefits

The salary for this role is ₹21,000 – ₹26,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Education: Graduate
• Comfortable with Domestic, English, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound
• Languages: English
• A patient, calm under pressure attitude

Position details

• Job location: Sector 62 - Noida, Delhi, Delhi
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Vacancies: 9
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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