Email Support Executive

Fortune Staffing Private Limited has an opening for an Email Support Executive based in Sector 62 - Noida, Delhi. 9 candidates will be hired for this role. Freshers can apply. Salary is up to ₹16,000/month.

Employer’s description

Reading And Analyzing Customer Emails, Providing Clear And Helpful Responses, Troubleshooting Issues, And Maintaining A Positive Customer Experience.

Salary

Salary: ₹15,000 – ₹16,000 per month, based on skills and experience.

Key responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Requirements

• Open to freshers
• Education: 12th Pass
• Comfortable with CRM tools, Hindi and English, Typing speed, Verbal communication
• Male Only
• Good English
• Freshers can apply
• You are polite and calm under pressure

Job at a glance

• Job location: Sector 62 - Noida, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 9

Apply today and take the next step in your career with Fortune Staffing Private Limited.