Inbound Customer Support Executive

Fortune Staffing Private Limited is looking for an Inbound Customer Support Executive to join its team in Abhay Khand - Ghaziabad, Delhi. The pay goes up to ₹30,000/month. There are 9 open positions.

In the employer’s words

Ensure The Satisfaction And Loyalty Of Customers In Multiple Industries, Including E-Commerce, Telecommunications And Service Sectors. They Are Responsible For Providing Assistance, Resolving Issues And Addressing Customer Inquiries To Ensure A Seamless And Satisfying Customer Experience. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound | Languages : English

Eligibility

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: Domestic, English, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound
• Languages: English
• A patient, polite attitude

Salary and benefits

The salary for this role is ₹26,000 – ₹30,000 per month.

Key responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status.

Quick facts

• Location: Abhay Khand - Ghaziabad, Delhi, Delhi
• Openings: 9
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Fortune Staffing Private Limited reviews applications regularly.