Inbound Customer Support

A new Inbound Customer Support role is open at Fortune Staffing Private Limited, Sector 62 - Noida, Delhi. You can earn up to ₹16,000/month. There are 16 open positions.

Employer’s description

Aims To Provide Fast And Efficient Assistance To Customers And Resolve Their Issues Or Concerns. This Kind Of Customer Service Ensures The Satisfaction Of Customers By Providing Timely Assistance And Maintaining Communication. Type : Domestic, Inbound | Languages : English, Hindi

Skills and qualifications

• Open to freshers
• Education: 12th Pass
• Good knowledge of Domestic, English, Hindi and Inbound
• Good English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi
• You are customer-first and calm under pressure

Salary and benefits

The salary for this role is ₹14,000 – ₹16,000 per month.

Day-to-day work

• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status

Job at a glance

• Work location: Sector 62 - Noida, Delhi, Delhi
• Employment type: Full time
• Vacancies: 16
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Fortune Staffing Private Limited reviews applications regularly.