Inbound Customer Support

Start your next role as an Inbound Customer Support with Fortune Staffing Private Limited in Abhay Khand - Ghaziabad, Delhi. 9 candidates will be hired for this role. You can earn up to ₹26,000/month.

Employer’s description

Outlines The Responsibilities Of A Customer Service Representative (Csr) Or Support Specialist, Who Serves As The Primary Bridge Between A Company And Its Users. Their Main Goal Is To Answer Inquiries, Resolve Complaints, And Process Transactions Efficiently To Maintain Brand Loyalty And Customer Satisfaction. 1 - 2 Years Experience Compulsory. | Languages : English

What you get

You will be paid ₹23,000 – ₹26,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• You are patient and calm under pressure

What the job involves

As an Inbound Customer Support, your work will include:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Job details

• Location: Abhay Khand - Ghaziabad, Delhi, Delhi
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 9
• Job type: Full time

Click Apply to send your profile to Fortune Staffing Private Limited. It takes less than a minute.